A technology led Business Manager with a successful background in B2B, B2C, e-learning, tourism, hospitality, SAN, data, information, document and print management, commercial & corporate sectors. Commercially aware, with a broad range of IT experience having worked for organisations including Ricoh Europe, eviivo, Interwise & Brocade.
Strategic approach to successful business leadership, engaging with business stakeholders & 3rd parties, delivering ‘cost appropriate’ IT solutions and business process change via emerging technology solutions.
Experience of business change management, business transformation, IT service transition, IT strategies, technology roadmaps, document management, corporate communication, online learning, VoIP, e-learning, e-commerce, delivering added business value through adoption of new technology.
Specialties: Operations, customer care, services and support in IT communication and e-learning, customer satisfaction and retention. ITIL v3, PRINCE2, SIX SIGMA, Operations Management, Business Analysis and Requirements Engineering professional certification
Swiss, married to a British citizen and an open permit to work in Europe. Enjoys visual arts and well-designed objects. Holds licences to pilot small aircraft, to skipper yachts and to act as ski instructor. Speaks English, French and Serbo-Croat fluently and German and Italian at a basic level.
He is the one to be blamed if something goes wrong.